Privacy Policy

Privacy Policy

Introduction

Welcome to https://emergency-heating-repair.vibereports.co.uk (referred to as “our website” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable laws. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users who interact with our online platform.

Scope

This policy covers all aspects of our website, including but not limited to, our main site, subdomains, mobile applications, online forms, and any other digital services we offer. It is important to emphasize that this privacy statement does not extend to external links or third-party platforms, which may have their own distinct privacy policies.

Processing Activities

Your interactions with us through the following actions are governed by this Privacy Policy:

  1. Creating an account and using our services as an authorized user.
  2. Visiting any of our websites linked to this policy.
  3. Subscribing to newsletters, receiving emails, or engaging in communication via phone calls or text messages (SMS).

Personal Data Collection

We collect several types of personal data to provide and improve our services:

  • Account Information: Details associated with your user account, such as usernames, passwords, and profile settings.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account details or other financial records required for specific services or promotions.
  • Purchase Information: Items bought from our site, purchase dates, quantities, and related transaction data.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications and analytics.
  • Location Data: Geographic location information provided by your browser or device when using our services.
  • Feedback: Comments, reviews, and responses you share with us to enhance our products and services.
  • Social Media Information: User profiles, preferences, and interactions from social media platforms (if linked to your account).
  • Product Information: Details about the products you view, search for, or purchase on our website.

We gather this data through direct user input, tracking technologies, and third-party service providers.

Cookies

Cookies are small text files stored on your device when you visit our website. They serve various purposes:

  • Strictly Necessary: Essential for navigating the website and providing requested services.
  • Preference: Remembering your preferences and settings to personalize your experience.
  • Analytics: Tracking website usage and gathering statistical data for improvement.

Users can control non-essential cookies through our built-in Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data as necessary for the purposes specified at the time of collection or as required by law. Once the need for retention ends, we securely delete or anonymize the data from our systems.

Security Measures

To protect your information, we have implemented robust security measures:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: Engaging reliable third-party service providers who adhere to strict privacy standards.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or solicit personal information from this age group.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Ask for the deletion of your personal data in certain circumstances.
  • Restriction: Limit the processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be treated fairly without any discrimination based on certain activities exercising your rights.

To exercise these rights or for data-related queries, please contact our Data Protection Officer at the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date.

Contact Information

For any questions related to privacy, data requests, unsubscriptions, or complaints, please reach out to us: